For any return or refund related queries, please reach out to us through our website.
IMPORTANT SHIPPING UPDATE:
We regret to inform that we shall not be able to delivery order in some locations due to Covid-19 as per govt. norms
How can I Self-Ship the product to Siddhayu?
If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place the original purchase invoice, a sheet of paper with the details of Order ID and Return ID for each item included in the package.
In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered to Siddhayu or the shipment was empty, the onus shall be on the User to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Product by the Siddhayu may lead to no refund/exchange being issued to the User. The User waives any claims against Siddhayu in this regard.
In case of any discrepancy in the status of reverse pick up of a Product, (where the Users claims the Product has been returned, while our system suggests otherwise) refund will be initiated only if the Users successfully furnishes the RVP slip given at the time of the pick-up.
Siddhayu will not be liable for the products returned by mistake. In circumstances where a product not belonging to Siddhayu is returned by mistake, Siddhayu is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
Size exchange can be availed only once at the special price of an item. Please take note that this is applicable only on Products that are exchangeable, as mentioned on the product page.
Once returned or in case the User does not receive the delivery within the time period agreed the User will be entitled to claim refund of the entire cost of the Product after adjusting relevant courier charges and such other charges that the Website may at its own discretion deduct. In case a User does not raise a refund claim as per the Terms, the User shall be ineligible for a refund. In the event, the refund facility is not available in full or in part for certain Products, the User shall not be entitled to a refund in respect of such Products.
All Products ordered by the User shall be eligible to be replaced in accordance with the Siddhayu’s replacement policy as indicated herein above.
In case of exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in the price of the product being exchanged.
Refund, if any, shall be made within 15 working days of the receipt of the returned product by Siddhayu, at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details) or, the refund will be credited to the wallet linked to his/her User account on the Website.
For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
All refunds shall be made in Indian Rupees only.
The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.
All Users and Sellers shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made there under, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under and all other laws as may be applicable.